There are some possible reasons.

• You need to make sure that you have activated your GPRS/EGDE/3G/Data connection in your mobile phone. You also need to ensure you have set your phone to the right GPRS/EDGE/3G/Data settings. Please contact your mobile operator about this
• Ensure that you are using the right setting to download the game. Some operators offers many settings. Use the one with WAP setting.
• You can only download the game once. Once you have successfully downloaded and installed the game in your phone, you can reuse the same service message to redownload the game. You need to send in new SMS message to our shortcode number to get a new service message
• Your area may not support GPRS/EDGE/3/Data services. Contact your mobile operator about this
• Your mobile operator's GPRS/EDGE/3/Data services may be interrupted. Contact your mobile operator about this
• Try switching off and then switch on your phone. And try to redownload again. It maybe issue with your phone
• Try to clear up your cache browser
• If you are using prepaid, ensure that you have enough credit in it.
• If you are using postpaid, make sure that your service has not been barred.
• If all fails, please contact us for further help